NHIC, Corp.DME MAC A ListServe | For Immediate Release |
July 02, 2009 Weekly What's New The following publications have been posted to the DME MAC A What's New page:Implementation of New Provider Contact Center Technology Proposed DMEPOS Regulatory Updates (CMS Message 2009-07-02) Department of Health & Human Services (HHS) Rescinds Medicaid Regulations (CMS Message 2009-06-30) Therapeutic Shoes - Withdrawal of Policy Article DME MAC A Supplier Manual - Chapters 2, 3 and 5 have been reviewed and updated The 2009 DME MAC Jurisdiction A Symposium Speakers & Exhibitors page has been updated Test Your Knowledge - The Oxygen Quiz is Now Available For more information visit: http://www.medicarenhic.com/dme/dme_whats_new.shtml Implementation of New Provider Contact Center TechnologyTo better serve our customers, NHIC, Corp. DME MAC Jurisdiction A is implementing a new technology within the Provider Contact Center. This new technology will help reduce the time a caller spends on the phone by gathering the provider authentication elements at the beginning of the call via an automated phone system and transferring the information to the Customer Service Representative (CSR). This will allow the CSR to already have the information available when they receive the call, thus allowing them to address the caller's question more quickly. Implementation of this new technology is scheduled for July 27, 2009.The phone number for the Provider Contact Center is 866-590-6731. To utilize the Interactive Voice Response (IVR) unit, please call 866-419-9458. As a reminder, if you call the Provider Contact Center with an issue that should be addressed via the IVR, you will be referred back to the IVR line. Customer Service Representatives cannot address information that is provided via the IVR. Proposed DMEPOS Regulatory Updates (CMS Message 2009-07-02)The Centers for Medicare & Medicaid Services (CMS) has announced limited proposed regulatory provisions for the Medicare durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) competitive bidding program. These proposals include a proposed administrative process for contract suppliers whose contracts were terminated by the Medicare Improvements for Patients and Providers Act of 2008 to submit claims for any applicable damages and proposed grandfathering provision updates. These proposed provisions are found in Section O of the Physician Fee Schedule and Other Revisions to Part B regulation (CMS-1413-P), which is now on display at the Office of the Federal Register.Visit the CMS website at http://www.cms.hhs.gov/center/dme.asp to view the rule and obtain additional information. DMEPOS Supplier Accreditation - Time is Running Out - Deadline is September 30, 2009Time is running out for suppliers of durable medical equipment, prosthetics, orthotics and supplies (DMEPOS) who bill Medicare under Part B to obtain accreditation by the September 30, 2009 deadline or risk having their Medicare Part B billing privileges revoked on October 1, 2009. A new MLN Matters Special Edition article on this subject is now available. This article outlines what you need to do if you have not yet complied with the Medicare Program's supplier and quality standards to become accredited. To view the article on the CMS website, go to: http://www.cms.hhs.gov/MLNMattersArticles/downloads/SE0903.pdfWhile the accreditation process takes on average 6-7 months to complete, the process could take as long as 9 months to complete. Accordingly, DMEPOS suppliers should contact an accreditation organization right away to obtain information about the accreditation process and submit an application.In order to retain or obtain a Medicare Part B billing number, all DMEPOS suppliers (except for exempted professionals and other persons as specified by the Secretary) must comply with the Medicare program's supplier standards and quality standards to become accredited. The accreditation requirement applies to suppliers of durable medical equipment, medical supplies, home dialysis supplies and equipment, therapeutic shoes, parenteral/enteral nutrition, transfusion medicine and prosthetic devices, and prosthetics and orthotics.Pharmacies, pedorthists, mastectomy fitters, orthopedic fitters/technicians and athletic trainers must also meet the September 30, 2009 deadline for DMEPOS accreditation. Certain eligible professionals and other persons as specified by the Secretary are exempt from the accreditation requirement.Further information on the DMEPOS accreditation requirements along with a list of the accreditation organizations and those professionals and other persons exempted from accreditation may be found at the CMS website: http://www.cms.hhs.gov/MedicareProviderSupEnroll/DMEPOS_DeemedAccreditationOrganizations.asp#TopOfPage |
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