Attention All Common Electronic Data Interchange (CEDI) Trading Partners, Suppliers, Billing Services, Clearinghouses, and Vendors: CEDI Password Reset Policy

Attention All Common Electronic Data Interchange (CEDI) Trading Partners, Suppliers, Billing Services, Clearinghouses, and Vendors

 

According to HIPAA Security Standards, only the owner of the Trading Partner/Submitter ID may request the password for their Login ID be reset or unlocked.  Additionally, a third party (including software vendors and billing services) may not be joined into the phone call. The CEDI Help Desk will only perform password resets or unlock suspended passwords for the owner of the Trading Partner/Submitter ID.  Requests received with multiple parties on the call will be advised of this policy and to have the owner of the Trading Partner/Submitter ID make the request privately.  

 

To request a password reset or unlock a suspended password, please have the following information available:

§        Trading Partner/Submitter ID

§        NPI number

§        PTAN/NSC

 

Note for Vendors: The CEDI Help Desk will refer providers to contact their software vendor if the login process used to connect to CEDI is scripted. Vendors are responsible for educating their customers on how to change the scripted password settings.  The CEDI Help Desk will only assist the provider in resetting or unlocking the password if they own the Trading Partner/Submitter ID.

 

Please contact the CEDI Help Desk at ngs.cedihelpdesk@wellpoint.com or at 866-311-9184 with any questions or concerns.

 

Thank you,
National Government Services, Inc.
Corporate Communications

 

If you want to update your profile or unsubscribe from any of our lists, you will first need to set up a password for your account. To do this, click on the Login link from the Listserv page on the www.NGSMedicare.com Web site, then select one of the following:

 

§        Login - existing / transferred subscribers can obtain a new password and subscribe or unsubscribe from lists

§        Manage Account - change personal information such as your address or phone number

§        Join - new subscribers can create an account and subscribe to lists 

 

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