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| Announcing the New IVR Option - Same or Similar On May 11, 2009, National Government Services implemented a new "Same or Similar" option on the Jurisdiction B durable medical equipment Medicare administrative contractor (DME MAC) Interactive Voice Response (IVR) Unit. This enhancement enables suppliers to check for same or similar equipment without having to input each HCPCS code separately. Suppliers are able to say one HCPCS code and the IVR will check for any codes that may be considered "same or similar". It also provides certain details such as initial date, recertification and/or revision dates, length of need, and certifying supplier contact information. The same/similar option only provides information on base codes, not related accessories or drugs. For instance, if a beneficiary has a manual wheelchair (K0001) and legrests (K0195), the same/similar option only provides equipment that is same/similar for the K0001. No information will be given on the K0195. The Certificate of Medical Necessity option is still available which can give accessories and/or drugs related to a base code. Suppliers are encouraged to continue working with their beneficiaries to confirm if prior equipment has been utilized. The IVR guide and related documentation will be updated on our Web site soon. A listserv message will be sent once they are available. To utilize the IVR unit, please call 1-877-299-7900. As a reminder, if you call the Provider Contact Center with an issue that should be addressed via the IVR, you will be referred back to the IVR line. Customer Care Representatives cannot address information that is provided via the IVR. The phone number for the Provider Contact Center is 1-866-590-6727. |
| Remember! National Government Services' Jurisdiction B DME MAC List Serve is for out going messages only. Please do not respond back to messages as your response will not be answered, as this is not an authorized mode of communication at this time, Thank you! CONFIDENTIALITY NOTICE: This E-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply E-mail and destroy all copies of the original message. To unsubscribe/change profile: click here. |
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