What Standards is Your Company Following for Successful Service Delivery?
AAHomecare Teleconference: "Qualifications for the Successful Equipment/Service Delivery," August 20, 2009
Randy Schluter, president of DTCP/RenTrain, will provide a review of industry/CMS standards addressing quality delivery actions and documentation, as well as federal guidelines that must be followed when delivering specific types of equipment at the "Qualifications for the Successful Equipment/Service Delivery" teleconference on Thursday, August 20, 2009 from 2:00-3:30 p.m. EDT.
This teleconference will also detail the type of individual who can be a successful delivery person and what management must do to make sure that individual becomes an integral part of the HME business. To ensure repeat customers and referrals, quality customer delivery/service is essential for a successful HME business. This session will outline the expectations and the required regulations and policies/procedures needed for providing excellent equipment/service delivery.
Speaker: Randy Schluter, President of DTCP/RenTrain
To participate in the Aug. 20 teleconference, simply return this form with $129 member/$189 nonmember registration fee (per line) by Tuesday, Aug. 18, to Kim Kianka, AAHomecare, 2011 Crystal Drive, #725, Arlington, VA 22202 or fax to 703-836-6730. You will receive instructions on connecting to the call as well as any handouts or additional information by e-mail. To submit any questions in advance, send an e-mail to kimk@aahomecare.org. No refunds after August 17.
American Association for Homecare
2011 Crystal Drive, Suite 725
Arlington, VA 22202
www.aahomecare.org
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