DME MAC Jurisdiction C NewsThe CIGNA Government Services Provider Contact Center for Jurisdiction C DME MAC will be closed for Customer Service staff training and in observance of the Columbus Day holiday on Monday, October 12, 2009. This closure will be for the entire day.
This training closure will help to ensure that our Customer Service Representatives (CSRs) are fully informed on the most recent Medicare regulations and changes so that they may better serve you.
Although you will be unable to speak to a Customer Service Representative (CSR) during this time, please remember that our Interactive Voice Response (IVR) unit will remain operational to provide you with information that does not require CSR assistance.
In addition, due to the call center closure on Monday, October 12, 2009, CIGNA Government Services Jurisdiction C Provider Contact Center will not be closed Thursday morning October 15, 2009 for the regularly scheduled call center staff training.
We will advise you via the website, ListServ, and our IVR of any additional schedule changes. Your continued support of our efforts to ensure you receive optimal service is appreciated.
We will advise you via the website, ListServ, and our IVR of any additional schedule changes. Your continued support of our efforts to ensure you receive optimal service is appreciated.
Thank you for visiting www.cignagovernmentservices.com!
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