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| 2009 Medicare Contractor Provider Satisfaction Survey (MCPSS) Results Available(200909-23) The results of the 2009 Medicare Contractor Provider Satisfaction Survey (MCPSS) are now available. The MCPSS enables CMS to gauge provider satisfaction with key services performed by the Medicare Fee-for-Service (FFS) contractors that process and pay the more than $300 billion in Medicare claims each year. Respondents rated their FFS contractors between 4 and 6 on a 6-point scale, with 1 representing not at all satisfied and 6 representing completely satisfied. The 2009 MCPSS marked the fourth annual administration of the survey. The national average has remained relatively stable through each MCPSS administration. The 2009 national average was 4.54, compared to last year s national average of 4.51. The MCPSS was sent early this year to more than 32,000 randomly selected providers, including physicians, suppliers, health care practitioners and institutional facilities that serve Medicare beneficiaries across the country. As in 2008, Provider Inquiries was cited as the top indicator of satisfaction. For the fourth consecutive year this business function was cited as one of the key predictors of provider satisfaction. Claims Processing remained a strong predictor of provider satisfaction as in the past three years. The public reporting of the results over the last four years has increased awareness about the MCPSS. CMS has used the MCPSS to establish a uniform measure of provider satisfaction with FFS contractor performance. Each FFS contractor receives an individual report of findings specific to their organization, which can be used to implement process improvement initiatives. The results of the 2009 survey are available through the CMS and MCPSS web pages at:http://www.cms.hhs.gov/MCPSS/ and https://www.mcpsstudy.org/ . |
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